1. These terms and conditions

1.1. These terms and conditions relate to transactions in connection with our website only.

1.2. Please read these terms carefully, and print and keep a copy of them for your reference.

2. About us

2.1. This website is owned and operated by Quince Honey Farm of North Road, South Molton, Devon, EX36 3AZ.

2.2. The partners of Quince Honey Farm are Patrick Wallace, Jean Wallace and Ian Wallace.

2.3. If you need to contact us, please email us at info@quincehoneyfarm.co.uk or call us on 01769 572401.

2.4. VAT number: GB142 4957 61

3. Making a contract with us

3.1. When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

3.2. Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

3.3. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.

4. How to place order

4.1. Next to each product there is a "+" button to add the product to your shopping basket. If you press it again the quantity will be increased.

4.2. To view the contents of your shopping basket click on the link next to the basket summary at the top right of each page.

4.3. To remove an item from your basket click the "-" button next to the product on the product page or in the basket list. When the quantity reaches 0 it will be removed from the basket.

4.4. To complete the your order click on the checkout link to be taken to the secure checkout page.

4.5. The secure checkout shows the products in your basket with a link to the a page where you can amend your selections before completing the checkout.

4.6. On the secure checkout page you will need to fill in your details and you payment details. You will need to confirm that you accept these terms and conditions for your order to be valid.

4.7. If the delivery address is outside the UK then you will not be prompted for payment details and you will be emailed a quote to include the cost of delivery.

4.8. DO NOT email us payment card details. This is not secure and we are not liable if they are intercepted.

5. Prices

5.1. The prices of the goods (inclusive of VAT and delivery costs within the UK) are listed on our website.

5.2. Our prices may change from time to time. You will be charged the price listed at the time you place your order.

5.3. In the rare event that we list an incorrect price on our website through a typographical or other error, we will contact you before accepting your order, for authorisation to charge you the correct price.

6. Delivery

6.1. All prices include delivery charges within the UK.

6.2. Delivery charges for destinations outside the UK are quoted according to the destination and the products ordered.

6.3. Once your order has been accepted goods will be sent out within 3 working days by Royal Mail and you should normally receive them 5 working days after they are sent.

6.4. If the goods are lost or damaged in transit, please let us know promptly.

7. Cancellation and returns

7.1. You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please email us or write to us.

7.2. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

7.3. If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

7.4. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.

7.5. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

7.6. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

8. Faulty goods

8.1. If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

9. Changes to these terms

9.1. These terms were last changed on 26th November 2011.

9.2. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.